Shipping policy

Shipping Policy

Last Updated: 30-Jun-2024

Thank you for visiting and shopping at Faithfully Made. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website, faithfullymade.com.au.

1. Order Processing

Processing Time: All orders are made to order and are processed within [3-10] business days depending on the product. Orders are not processed or shipped on weekends or holidays.
Order Confirmation: Once your order is placed, you will receive an email confirmation. Please check your order details carefully.

2. Shipping Rates & Delivery Estimates

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
Delivery Estimates: The delivery time depends on your location and the shipping method chosen. Typical delivery times are:
- Standard Shipping: [5-10 business days]
- Express Shipping: [2-5 business days]

Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances, such as weather, customs processing, or carrier issues.

3. Shipping Methods

We offer various shipping methods to meet your needs. Shipping options will be displayed at checkout, and you can select your preferred method.

4. Shipment Confirmation & Order Tracking

Shipment Confirmation: You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Order Tracking: You can track your order using the tracking information provided in your shipment confirmation email.

5. Customs, Duties, and Taxes

Faithfully Made is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

Faithfully Made is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. International Shipping

Availability: We currently ship to some countries outside of Australia. If your location is not listed, please contact us for further assistance.
Customs Regulations: International shipments may be subject to customs clearance procedures that can cause delays beyond our original delivery estimates.

8. Missing or Lost Packages

If your package has not arrived within the estimated delivery time, please:

Check the tracking information for updates.
Contact the shipping carrier for more details.
If the issue is not resolved, contact our customer service at shop@faithfullymade.com.au for assistance.

9. Incorrect Shipping Addresses

Please ensure that your shipping address is correct at the time of order. Faithfully Made is not responsible for orders shipped to incorrect addresses provided by the customer.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

Faithfully Made
Email: shop@faithfullymade.com.au